AI Receptionist for HVAC Companies
No-cool and no-heat calls don't wait for business hours. The AI answers every one, in English or Spanish, captures the equipment, address and urgency, and texts your dispatcher a complete work order before the caller hangs up.
Keep your number. Remote setup, most businesses live within 48 hours.
“No cooling or heat during extreme outdoor temperatures, especially when elderly persons, young children, or people with medical needs are present.”
Jessica flags it urgent, gets the address and details, and texts your on-call team in seconds.
Why hvac companies lose jobs to voicemail.
Emergency calls hit at the worst hours
A dead AC at 10pm or a furnace out at 6am doesn't wait for your office to open. The homeowner calls the next company that answers, and it is rarely the one that goes to voicemail.
Storm season and heat waves flood your lines
One bad weather week and your phone rings faster than a front desk can answer it. Every call after the first few goes unanswered, and every one of those is a job for a competitor.
Bad intake sends a truck to the wrong job
A tech shows up without the model number, the right part, or the correct address. The AI captures equipment details, service address and urgency before the truck ever leaves the shop.
What Jessica asks your callers.
The questions a good dispatcher asks, asked every time, so the lead that lands on your phone is ready to schedule.
- Are we talking about your air conditioning, your heating, or both? And is it a central system, a heat pump, a mini-split, or window units?
- What is the system doing, or not doing, right now?
- Do you know roughly how old the system is?
- Do you have the brand or model number handy? It is usually on a label on the outdoor unit or the air handler.
- When was the last time the system was serviced or had any work done on it?
- Is this a house, condo, apartment, or commercial building? And do you own it or rent?
Emergencies she flags right away.
When a caller describes one of these, Jessica gives any safety instruction first, including telling the caller to call 911 when a life may be at risk, then treats it as urgent and gets it to you fast instead of filing it with the routine calls.
Urgent
- No cooling or heat during extreme outdoor temperatures, especially when elderly persons, young children, or people with medical needs are present
- Burning smell or smoke coming from the unit or vents
- Electrical sparking or popping sounds from the system
- Carbon monoxide alarm going off in a home with a gas furnace or any gas appliance
- Refrigerant lines or indoor coil iced over while the system is still running
Routine, booked normally
- System is cooling or heating but not quite reaching the set temperature
- Higher than normal energy bills without a clear cause
- Unit is due for its annual tune-up or seasonal maintenance
- One room is less comfortable than the rest of the home
- The system is noisy but still running and the weather is mild
She knows the words your callers use.
- HVAC
- Heating, Ventilation, and Air Conditioning, the full system that controls indoor temperature and air quality.
- condenser
- The outdoor unit of a split AC system that releases heat outside.
- air handler
- The indoor unit that moves air across the evaporator coil and distributes it through the ducts.
- evaporator coil
- The indoor coil that absorbs heat from the air to cool it down.
- refrigerant
- The chemical that cycles through the system to move heat. Many callers say Freon, which is a brand name. The actual refrigerant type varies by system age and model, and older refrigerants have been or are being phased out under federal rules.
- tonnage
- A measure of how much cooling capacity a unit has, not its physical weight.
Have Jessica call you.
Jessica is the AI receptionist on this page. Leave your number and she calls you in about a minute, answering the way she would for a HVAC company. Your trade is already filled in.
Or use the form and she calls you.
Live in a day or two. Nothing to install.
Forward your existing number
No new number for customers to learn. Forward your current business line to your After Hours AI number. Takes one code, no hardware, no app.
The AI answers, every time
Nights, weekends, lunch rushes, all of it. It answers in your business's name, in English or Spanish, and follows the caller's language mid-call.
It captures the job, not just a message
Name, number, address, and the details specific to your trade -- equipment, service type, urgency -- captured before the call ends.
You get a text, not a voicemail
The lead lands in your phone in seconds, ready to schedule or dispatch. No inbox to check, no messages to return.
What HVAC company owners ask.
Do I have to change my phone number?
No. Customers keep calling the number on your truck, sign and Google listing. Your carrier forwards unanswered calls to After Hours AI. Turning it off takes one code.
How is this different from an answering service?
A live answering service reads a script and takes a message. The AI actually answers questions about your business, captures job-specific details, and books or dispatches, the same as a trained employee would.
How fast can I be live?
Most HVAC companys are live within 48 hours of signing up. Setup is entirely remote, no one has to visit your shop.
What does it cost?
Plans are month to month with no long-term contract. Current plans and what each includes are on the pricing page.
Stop sending hvac companies calls to voicemail.
See every plan on the pricing page, or start with the number you already have.